REFUND POLICY
At Remedē, we want you to love your jewelry as much as we do. If for any reason you are not completely satisfied with your purchase, please review our return policy below.
RETURNS
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
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Items must be unworn, unused, and in their original condition.
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All original packaging, tags, and accessories must be included.
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Proof of purchase is required.
Returns that do not meet these requirements may not be accepted.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
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Earrings (for hygiene and safety reasons)
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Custom or personalized pieces
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Sale or clearance items
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Gift cards
RETURN PROCESS
To initiate a return, please contact us at [Insert Email Address] within 14 days of receiving your order.
Once your return request is approved, you will receive instructions for returning your item.
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
REFUNDS
Once your return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Original shipping charges are non-refundable.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery and include photographs of the issue. We will work with you to resolve the matter as quickly as possible.
EXCHANGES
If you would like a different item, we recommend returning your eligible purchase and placing a new order once your return has been approved.
CONTACT
For questions regarding returns or refunds, please contact:
Remedē
Email: shopremede@gmail.com
Thank you for supporting Remedē. Every piece is chosen with care, and we are honored to be part of your story.